Privacy Policy
1. Introduction
At Novative Labs, we place primary importance on the protection of your personal information. This privacy policy explains how we collect, use, and protect your data when you visit our online store or make a purchase.
2. Personal Information Collected
When you make a purchase from our store, we collect the personal information you provide to us, such as your name, shipping address, email address, and phone number. When browsing, we also automatically receive your computer's Internet Protocol (IP) address to help us learn about your browser and operating system.
3. Consent
By providing us with your personal information to complete a transaction, verify your credit card, place an order, or schedule a delivery, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your explicit consent.
4. Shopify and Payments
Our store is hosted on Shopify Inc. Your data is stored on Shopify’s secure servers behind a firewall. Payments made via Shopify Payments comply with the PCI-DSS standard, ensuring the secure processing of credit card information.
5. Disclosure to Third Parties
In general, the third-party providers we use (such as delivery services) will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. We do not sell or rent your customer lists to third parties.
6. Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
7. Data Protection Officer (Law 25 - Quebec)
In accordance with Quebec's Law 25, we have designated a personal information protection officer. For any questions, access, or rectification regarding your data, please contact: Privacy Officer, Novative Labs at the email address associated with your store.
8. Cookie Policy
What are cookies?
How do we use cookies?
Types of cookies we use
Necessary
Necessary cookies are crucial for the basic functions of the website. They do not store any personally identifiable data.
| Cookie | Duration | Description |
|---|---|---|
| keep_alive | 1 hour | Keeps the session active. |
| secure_customer_sig | 1 year | Used for Shopify customer login. |
| localization | 1 year | Language and region preferences. |
| cart_currency | 14 days | Transaction currency. |
| _tracking_consent | 1 year | User consent preferences. |
| shopify_pay_redirect | 1 hour | Secure checkout process. |
| cookieyes-consent | 1 year | Remembering consent preferences. |
Analytics
Analytical cookies are used to understand how visitors interact with the website (number of visitors, traffic source, etc.).
| Cookie | Duration | Description |
|---|---|---|
| _shopify_y | 1 year | Internal Shopify analytics. |
| _shopify_s | 1 hour | Internal Shopify analytics. |
| _landing_page | 14 days | Landing page tracking. |
Manage cookie preferences
You can change your cookie settings at any time via our consent banner. Additionally, browsers offer methods to block and delete cookies:
- Chrome: Support link
- Safari: Support link
- Firefox: Support link